Our IT team offer a comprehensive support service for all our students.

Online help

Log on to IT Self Service

  • Report an IT incident (fault)
  • Raise an IT service request
  • Access an array of helpful step by step instructions and user guides by clicking on ‘Find an answer'
  • View and track your open incidents and requests

Telephone support

Call our friendly and supportive IT Service Desk team

  • Phone lines are open 24 hours a day, 365 days a year
  • Call us on 0207 040 8181 or
  • Extension 8181

Visit us in person at Cass Business School

Learning Resource Centre, Level 1
Cass Business School, Bunhill Row.

Opening hours
Monday to Friday:Learning Resource Centre 8am - 8pm 
Saturday: Closed
Sunday: Closed

For more information on the face to face support we provide and other locations that you can visit for IT help, click here.


Visit the City website to access our wi-fi.

Audio-Visual services

City also offer short term loans of audio-visual equipment.

Email - access and set up

For help on accessing and setting up your City email address, visit the City website.

City resources

Find information on all of the City resources and facilities from accounts to software.

Download the Cass Student Quick Reference Guide (pdf) which provides useful IT information and an overview of our IT services.