Let's get engaged
Professor Veronica Hope-Hailey on employee engagement
Employee engagement is vital for any successful business and particularly important during tough economic times. New Cass research suggests there are different types of employee engagement. Behavioural' engagement - being proactive - is beneficial from a performance perspective whereas 'state' engagement - feeling enthusiastic about your job and the company - produces a pleasant environment and boosts retention. In this week's Cass Talks, author of the research, Professor Veronica Hope-Hailey, argues businesses need to foster different types of employee engagement depending on what they want to achieve.