Portrait of McKenzie Lloyd-Smith

McKenzie Lloyd-Smith

Research Student

Cass Business School, Faculty of Management

Contact

Visit McKenzie Lloyd-Smith

Bunhill Row

Postal address

Cass Business School
106 Bunhill Row
London
EC1Y 8TZ
United Kingdom

About

Overview

McKenzie Lloyd-Smith is a PhD Fellow within the Management Faculty at Cass Business School. His doctoral research focuses on organisational resilience, reliability, uncertainty, temporary organising, paradox, coordination and routines. McKenzie lectures and tutors in both Undergraduate and Masters degree courses at Cass, and has developed materials for the Cass MBA programme. In addition, McKenzie acts as a representative for the PhD community and organises monthly research workshops for Cass PhD students.

Before joining Cass in 2017, McKenzie completed his bachelors degree in Management at Newcastle University, earning the Award for Best Graduating Student. During his degree he was awarded the Undergraduate Research Grant, by Newcastle University, allowing him to undertake research into developing new measures of student satisfaction.

Outside of academia McKenzie has spent a number of years working, both in the UK and the Netherlands, in a variety of professional roles, spanning industries from marketing to technology development and manufacturing.

McKenzie is supervised by Prof. André Spicer and Dr. Daisy Chung.

Qualifications

  1. PhD, Cass Business School, City, University of London, United Kingdom, Sep 2017
  2. BA(Hons), Newcastle University, United Kingdom

Employment

  1. Lecturer, Cass Business School, City, University of London, Sep 2019 – present
  2. Teaching Assistant, City, University London, Sep 2018 – present
  3. Research Assistant, City, University London, Apr 2018 – present

Expertise

Primary topics

  • Management
  • Organization Theory
  • Qualitative Research Methods

Additional topics

  • Change Management
  • Knowledge & Learning
  • Knowledge Management
  • Organizational Behaviour
  • Strategic Management

Research

Research topics

Activating Resilience: Mobilising Responses to COVID-19 within the NHS

The principle research objective of this study is to investigate how NHS is able to sustain a resilient organisational response to the COVID-19 pandemic. By undertaking an inductive case analysis of multiple providers across a region of England, this research aims to identify strengths of implementation and resource deployment, as well as the role of networks in establishing and maintaining coordination This includes:
1) Analysing whether there are any deviations between the scenario being prepared for, and the operational reality
2) Observing the establishment of informal and formal networks in response to the pandemic
3) Analysing the role of networks, and how these changed during the response
4) Noting potential points of strength and challenges experienced within a regional response.

This study will use data gathered from NHS Trusts and employees working within multiple providers, Trusts and CCGs, as well as LRFs, local and regional ICCs and EPRR teams. Inductive analysis will be undertaken with the aim of providing an objective review of response, including recommendations based upon the study’s findings used to update local, regional and national documentation for similar future scenarios, including the Pandemic Influenza Response Plan and the NHS’s Emergency Preparedness, Resilience and Response (EPRR) programme of work. In addition, this research will target publication within peer-reviewed academic journals.

How the Civil Aviation Authority delivered the largest peace time repatriation of British citizens.

This collaboration investigates the largest ever peace-time repatriation of British citizens. On 2nd October 2017, the UK’s Civil Aviation Authority (CAA) was charged with bringing back 110,000 passengers left abroad when Monarch Airlines went into administration. This required the CAA to coordinate 513 flights from 33 different locations across Europe. Eventually, 87,000 passengers were repatriated, 98% on the day they were originally scheduled to fly. We draw on extensive interviews with key players in the repatriation effort and official documentation to explore how the CAA was able to pull this demanding operation off successfully.

Publications

Journal article

  1. Lloyd-Smith, M. (2020). The COVID-19 pandemic: resilient organisational response to a low-chance,
    high-impact event.     BMJ Leader pp. 1–4. doi:10.1136/leader-2020-000245.

Professional activities

Collaborations (industrial) (2)

  1. Researcher of Activating Resilience: Mobilising Responses to COVID-19 within the NHS project (Apr 2020 – present)
    Sponsored by Cass Business School, City, University of London
    Other partners: NHSE
  2. Researcher of How the Civil Aviation Authority delivered the largest peace time repatriation of British citizens project
    Other partners: Prof. André Spicer