Portrait of Professor Zoe Radnor

Professor Zoe Radnor

Vice-President (Strategy & Planning)

Cass Business School

Contact

Visit Zoe Radnor

Room A102,

Postal address

City, University of London
Northampton Square
London
EC1V 0HB
United Kingdom

About

Overview

Zoe Radnor is Vice-President (Strategy & Planning). Equality & Diversity is a significant element of Zoe’s portfolio.

Before joining City, University of London Zoe was Dean of the School of Business and Professor of Service Operations Management at the University of Leicester.

Zoe started her academic career at the University of Leeds before moving the University of Manchester, University of Bradford then University of Warwick where overtime she was promoted to Reader before becoming a Professor at Cardiff University.

Zoe has also been Associate Dean (Learning and Teaching) for Loughborough University in London campus and co-director of the Research Centre for Service Management at Loughborough University.

An engineer by background, Zoe has a BEng in Production Management from the University of Nottingham, an MSc in Computer Integrated Manufacturing from Cranfield University and a PhD in Management Science from UMIST (now University of Manchester).

Zoe has considerable experience of academic strategy and planning. As Associate Dean she played a leading role in establishing Loughborough’s postgraduate campus on the Queen Elizabeth Olympic Park in London. Her achievements as Dean at Leicester include merging two departments to create its School of Business, planned relocation to a new site and, redesigned the learning and teaching portfolio while increasing student numbers.

Zoe’s research interest is in performance and process improvement and service management within public sector organisations. She has led research projects for a number of Government and HE organisations, evaluating the use of ‘lean’ techniques and continues to maintain a strong ongoing research profile.

Zoe is a Fellow of the British Academy of Management (FBAM) and the Academy of Social Science (FAcSS). She has published over 100 articles, papers, chapters and reports and has presented widely, nationally and internationally, to academic, governmental and practitioner audiences.

Qualifications

  1. PhD in Management Science, University of Manchester, United Kingdom, 1999
  2. Postgraduate Certificate of Learning and Teaching in Higher Education, University of Leeds, United Kingdom, 1995
  3. MSc in Computer Integrated Manufacturing, Cranfield University, United Kingdom, 1992
  4. BEng (Hons) in Production Engineering and Production Management, University of Nottingham, United Kingdom, 1991

Employment

  1. Professor of Service Operations Management, Cass Busines School, Sep 2018 – present
  2. Dean & Professor of Service Operations Management, University of Leicester, May 2016 – Aug 2018
  3. Professor of Service Operations Management, Co-Director for Research Centre for Service Management, Loughborough University, Nov 2012 – May 2016
  4. Professor of Operations Management, Associate Dean of Learning and Teaching, Cardiff Business School, Apr 2011 – Nov 2012
  5. Reader in Operations Management, Senior Lecturer in Operations Management, Lecturer in Operations Management, Warwick Business School, 2003 – 2011
  6. Lecturer in Operations Management, Bradford School of Management, 2000 – 2002
  7. Fellow in Operations Management, Manchester Business School, 1997 – 2000
  8. ESRC Management Teaching Fellow, University of Leeds, 1994 – 1997

Fellowships

  1. Fellow (FAcSS), Academy of Social Science, Dec 2017 – present
  2. Fellow (FBAM), British Academy of Management, Sep 2017 – present

Memberships of committees

  1. Board member, European Operations Management Association Committee, 1999 – 2005

Memberships of professional organisations

  1. Council Member, Chartered Association of Business Schools (CABS), Nov 2016 – present
  2. Board DIrector, Institute for Continuous Improvement for Public Services (ICiPS), Sep 2014 – Sep 2016
  3. Member, ESRC Peer Review College, Mar 2010 – present
  4. Board member, Anglesey Recovery Board, Sep 2009 – Aug 2010
  5. Management Practice Fellow, Advanced Institute of Management (AIM), Sep 2009 – present
  6. Board Member, Membership Secretary, International Research Society for Public Management, Apr 2006 – Apr 2012
  7. Scholar, Advanced Institute of Management (AIM), Jan 2006 – present
  8. Executive & Council Member, British Academy of Management (BAM), Jan 2004 – present
  9. Member, ESPRC Peer Review Board, May 1998 – Mar 2010

Award

  1. Warwick University (2005) Teaching Excellence Award

Expertise

Primary topics

  • Operations Management
  • Public Sector Management

Additional topics

  • Strategic Management

Industries

  • public sector

Publications

Book

  1. Radnor, Z.J., Bateman, N., Esain, A., Kumar, M., Williams, S.J. and Upton, D.M. (2015). Public service operations management: A research handbook. ISBN 978-1-138-81369-4.

Chapters (11)

  1. Osborne, S.P., Strokosch, K. and Radnor, Z. (2018). Co-production and the co-creation of value in public services: A perspective from service management. Co-Production and Co-Creation: Engaging Citizens in Public Services (pp. 18–26). ISBN 978-1-138-70011-6.
  2. Radnor, Z. (2016). Lean public services. The Routledge Companion to Lean Management (pp. 321–338). ISBN 978-1-138-92059-0.
  3. Radnor, Z.J. and Bateman, N. (2015). Introduction: The role and substance of public service operations management. (pp. 1–10). ISBN 978-1-138-81369-4.
  4. Burgess, N.J., Radnor, Z.J. and Furnival, J. (2015). Delivery not departments: A case study of a whole organisation approach to lean implementation across an english hospital. Public Service Operations Management: A Research Handbook (pp. 310–327). ISBN 978-1-138-81369-4.
  5. Radnor, Z.J. and Osborne, S.P. (2015). Operationalising lean in services: Rediscovering service blueprinting. Public Service Operations Management: A Research Handbook (pp. 294–309). ISBN 978-1-138-81369-4.
  6. Osborne, S.P., Nasi, G. and Radnor, Z. (2013). The service-dominant context of public services: A suitable case for treatment? Context in Public Policy and Management: The Missing Link? (pp. 178–191). ISBN 978-1-78195-513-0.
  7. Radnor, Z., Noke, H. and Johnston, A. (2013). Entrepreneur or entrepreneurship in public services? Handbook of Innovation in Public Services (pp. 161–175). ISBN 978-1-84980-974-0.
  8. Radnor, Z. (2010). Process improvement and lean thinking: Using knowledge and information to improve performance. Connecting Knowledge and Performance in Public Services: From Knowing to Doing (pp. 173–198). ISBN 978-0-521-19546-1.
  9. Barnes, D. and Radnor, Z. (2008). Performance measurement and performance management: The operations management perspective. Performance Management: Multidisciplinary Perspectives (pp. 89–106). ISBN 978-1-4039-4761-1.
  10. Radnor, Z. and Kennerley, M. (2005). The conference. (pp. 116–129).
  11. Radnor, Z.J., Noke, H. and Rickards, T. (2003). Developing a compass to navigate the innovation journey. Strategy and Performance: Achieving Competitive Advantage in the Global Marketplace (pp. 251–267). ISBN 978-1-4039-1618-1.

Conference papers and proceedings (5)

  1. Glennon, R., Hodgkinson, I., Knowles, J., Radnor, Z. and Bateman, N. (2017). The aftermath of modernization: examining the impact of a change agenda on local government employees in the UK. 21st International Research Society for Public Management (IRSPM) 19-21 April, Budapest, Hungary.
  2. Leite, H., Bateman, N. and Radnor, Z. (2016). A classification model of the lean barriers and enablers: a case from Brazilian healthcare. 23rd EurOMA Conference 17-22 June, Trondheim, Norway.
  3. Glennon, R.J., Radnor, Z.J., Hodgkinson, I.R. and Chester Buxton, R. (2016). Locating customer value in contracting-out decisions in English local authorities. IRSPM Conference 2016 13-15 April, Hong Kong, China.
  4. Zirar, A.A., Radnor, Z. and Charlwood, A. (2015). The relevance of the human resource management (HRM) to lean in the service sector: evidence from three exploratory case studies. Loughborough School of Business and Economics (SBE) Doctoral Conference 2015 16 September, Loughborough, UK.
  5. Worthington, C., Robinson, S., Burgess, N. and Radnor, Z. (2011). Rapid Modelling of Patient Flow in a Health Care Setting: Integrating Simulation with Lean.

Journal articles (101)

  1. Hodgkinson, I.R., Hughes, P., Radnor, Z. and Glennon, R. (2018). Affective commitment within the public sector: antecedents and performance outcomes between ownership types. Public Management Review, 20(12), pp. 1872–1895. doi:10.1080/14719037.2018.1444193.
  2. Williams, S. and Radnor, Z. (2018). An integrative approach to improving patient care pathways. International Journal of Health Care Quality Assurance, 31(7), pp. 810–821. doi:10.1108/IJHCQA-07-2017-0132.
  3. Glennon, R., Hodgkinson, I., Knowles, J., Radnor, Z. and Bateman, N. (2018). Public Sector ‘Modernisation’: Examining the Impact of a Change Agenda on Local Government Employees in England. Australian Journal of Public Administration, 77(2), pp. 203–221. doi:10.1111/1467-8500.12294.
  4. Cluley, V., Radnor, Z., Salvatori, F. and Whiting, A. (2018). A role for independent peer review: Reflections on the gateway review process. British Journal of Health Care Management, 24(5), pp. 242–249. doi:10.12968/bjhc.2018.24.5.242.
  5. Bateman, N., Radnor, Z. and Glennon, R. (2018). Editorial: The landscape of Lean across public services. Public Money and Management, 38(1), pp. 1–4. doi:10.1080/09540962.2018.1389482.
  6. Williams, S.J. and Radnor, Z. (2018). Using bandwidths to visualize and improve patient pathways. Public Money and Management, 38(1), pp. 21–28. doi:10.1080/09540962.2018.1389495.
  7. de Jong, J., Douglas, S., Sicilia, M., Radnor, Z., Noordegraaf, M. and Debus, P. (2017). Instruments of value: using the analytic tools of public value theory in teaching and practice. Public Management Review, 19(5), pp. 605–620. doi:10.1080/14719037.2016.1192162.
  8. Procter, S. and Radnor, Z. (2017). Teamworking and Lean revisited: a reply to Carter et al. International Journal of Human Resource Management, 28(3), pp. 468–480. doi:10.1080/09585192.2015.1111252.
  9. Radnor, Z. and Bateman, N. (2016). Debate: The development of a new discipline— public service operations management. Public Money and Management, 36(4), pp. 246–248. doi:10.1080/09540962.2016.1162586.
  10. Osborne, S.P., Radnor, Z. and Strokosch, K. (2016). Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? Public Management Review, 18(5), pp. 639–653. doi:10.1080/14719037.2015.1111927.
  11. Gustafsson, A., Högström, C., Radnor, Z., Friman, M., Heinonen, K., Jaakkola, E. … Mele, C. (2016). Developing service research – paving the way to transdisciplinary research. Journal of Service Management, 27(1), pp. 9–20. doi:10.1108/JOSM-03-2015-0098.
  12. (2015). Corrigendum. Public Management Review, 17(6), pp. 925–925. doi:10.1080/14719037.2014.910975.
  13. McColl-Kennedy, J.R., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z.J., Perks, H. … Friman, M. (2015). Fresh perspectives on customer experience. Journal of Services Marketing, 29(6-7), pp. 430–435. doi:10.1108/JSM-01-2015-0054.
  14. Osborne, S.P., Radnor, Z., Kinder, T. and Vidal, I. (2015). The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services. British Journal of Management, 26(3), pp. 424–438. doi:10.1111/1467-8551.12094.
  15. Walker, H., Chicksand, D., Radnor, Z. and Watson, G. (2015). Theoretical perspectives in operations management: An analysis of the literature. International Journal of Operations and Production Management, 35(8), pp. 1182–1206. doi:10.1108/IJOPM-02-2014-0089.
  16. Robinson, S., Worthington, C., Burgess, N. and Radnor, Z.J. (2014). Facilitated modelling with discrete-event simulation: Reality or myth? European Journal of Operational Research, 234(1), pp. 231–240. doi:10.1016/j.ejor.2012.12.024.
  17. Osborne, S.P., Radnor, Z., Vidal, I. and Kinder, T. (2014). A Sustainable Business Model for Public Service Organizations? Public Management Review, 16(2), pp. 165–172. doi:10.1080/14719037.2013.872435.
  18. Radnor, Z., Osborne, S.P., Kinder, T. and Mutton, J. (2014). Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting. Public Management Review, 16(3), pp. 402–423. doi:10.1080/14719037.2013.848923.
  19. Osborne, S.P., Radnor, Z., Kinder, T. and Vidal, I. (2014). Sustainable public service organisations: A public service-dominant approach. Society and Economy, 36(3), pp. 313–338. doi:10.1556/SocEc.36.2014.3.1.
  20. Procter, S. and Radnor, Z. (2014). Teamworking under Lean in UK public services: lean teams and team targets in Her Majesty's Revenue & Customs (HMRC). International Journal of Human Resource Management, 25(21), pp. 2978–2995. doi:10.1080/09585192.2014.953976.
  21. Sloan, T., Fitzgerald, A., Hayes, K.J., Radnor, Z., Robinson, S. and Sohal, A. (2014). Lean in healthcare-- history and recent developments. Journal of health organization and management, 28(2), pp. 130–134. doi:10.1108/JHOM-04-2014-0064.
  22. Radnor, Z. and O'Mahoney, J. (2013). The role of management consultancy in implementing operations management in the public sector. International Journal of Operations and Production Management, 33(11), pp. 1555–1578. doi:10.1108/IJOPM-07-2010-0202.
  23. Radnor, Z. and Johnston, R. (2013). Lean in UK Government: Internal efficiency or customer service. Production Planning and Control, 24(10-11), pp. 903–915. doi:10.1080/09537287.2012.666899.
  24. Radnor, Z.J. and Noke, H. (2013). Conceptualising and contextualising public sector operations management. Production Planning and Control, 24(10-11), pp. 867–876. doi:10.1080/09537287.2012.666884.
  25. Burgess, N. and Radnor, Z. (2013). Evaluating Lean in healthcare. International Journal of Health Care Quality Assurance, 26(3), pp. 220–235. doi:10.1108/09526861311311418.
  26. Osborne, S.P., Radnor, Z. and Nasi, G. (2013). A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach. American Review of Public Administration, 43(2), pp. 135–158. doi:10.1177/0275074012466935.
  27. Radnor, Z. and Osborne, S.P. (2013). Lean: A failed theory for public services? Public Management Review, 15(2), pp. 265–287. doi:10.1080/14719037.2012.748820.
  28. Burgess, N. and Radnor, Z. (2012). Service improvement in the English National health service: Complexities and tensions. Journal of Management & Organization, 18(05), pp. 594–607.
  29. Chicksand, D., Watson, G., Walker, H., Radnor, Z. and Johnston, R. (2012). Theoretical perspectives in purchasing and supply chain management: An analysis of the literature. Supply Chain Management, 17(4), pp. 454–472. doi:10.1108/13598541211246611.
  30. Robinson, S., Radnor, Z.J., Burgess, N. and Worthington, C. (2012). SimLean: Utilising simulation in the implementation of lean in healthcare. European Journal of Operational Research, 219(1), pp. 188–197. doi:10.1016/j.ejor.2011.12.029.
  31. Radnor, Z. and Buxton, R.C. (2012). How do they do it? Understanding back office efficiency savings made by English councils. International Journal of Public Sector Management, 25(2), pp. 118–132. doi:10.1108/09513551211223776.
  32. Radnor, Z.J., Holweg, M. and Waring, J. (2012). Lean in healthcare: The unfilled promise? Social Science & Medicine, 74(3), pp. 364–371. doi:10.1016/j.socscimed.2011.02.011.
  33. Burgess, N. and Radnor, Z. (2012). Service improvement in the English National Health Service: Complexities and tensions. Journal of Management and Organization, 18(5), pp. 594–607. doi:10.1017/S1833367200000559.
  34. Radnor, Z. (2011). Debate: How mean is Lean really? Public Money and Management, 31(2), pp. 89–90. doi:10.1080/09540962.2011.560686.
  35. Papadopoulos, T., Radnor, Z. and Merali, Y. (2011). The role of actor associations in understanding the implementation of Lean thinking in healthcare. International Journal of Operations and Production Management, 31(2), pp. 167–191. doi:10.1108/01443571111104755.
  36. Cole, J. and Radnor, Z. (2010). How healthy is the annual health check? International Journal of Health Care Quality Assurance, 23(6), pp. 537–553. doi:10.1108/09526861011060915.
  37. Melo, A.I., Sarrico, C.S. and Radnor, Z. (2010). The influence of performance management systems on key actors in universities, The case of an English university. Public Management Review, 12(2), pp. 233–254. doi:10.1080/14719031003616479.
  38. Radnor, Z. (2010). Transferring lean into government. Journal of Manufacturing Technology Management, 21(3), pp. 411–428. doi:10.1108/17410381011024368.
  39. Radnor, Z. (2009). Editorial. International Journal of Productivity and Performance Management, 58(8), pp. 329–333. doi:10.1108/ijppm.2009.07958haa.001.
  40. Heap, J. and Radnor, Z. (2009). Editorial. International Journal of Productivity and Performance Management, 58(7), pp. 227–233. doi:10.1108/ijppm.2009.07958gaa.001.
  41. Radnor, Z. (2009). Understanding the relationship between a national award scheme and performance. International Review of Administrative Sciences, 75(3), pp. 437–457. doi:10.1177/0020852309337689.
  42. Radnor, Z. and Heap, J. (2009). Editorial. International Journal of Productivity and Performance Management, 58(6), pp. 27–37. doi:10.1108/ijppm.2009.07958faa.001.
  43. Heap, J. and Radnor, Z. (2009). Editorial. International Journal of Productivity and Performance Management, 58(5), pp. 27–43. doi:10.1108/ijppm.2009.07958eaa.001.
  44. Radnor, Z. (2009). Lean processes for lean times. Nursing management (Harrow, London, England : 1994), 16(3), p. 8.
  45. Radnor, Z. and Heap, J. (2009). Editorial. International Journal of Productivity and Performance Management, 58(3), pp. 7–9. doi:10.1108/ijppm.2009.07958caa.001.
  46. Noke, H. and Radnor, Z. (2009). Creating a new product development capability: The organisational enablers for moving up the value chain. International Journal of Manufacturing Technology and Management, 16(4), pp. 319–342. doi:10.1504/IJMTM.2009.023751.
  47. Heap, J. and Radnor, Z. (2009). Editorial. International Journal of Productivity and Performance Management, 58(2), pp. 8–11. doi:10.1108/ijppm.2009.07958baa.001.
  48. Radnor, Z. and Heap, J. (2008). Editorial. International Journal of Productivity and Performance Management, 57(8), pp. 11–14. doi:10.1108/ijppm.2008.07957haa.001.
  49. Radnor, Z. and Heap, J. (2008). Editorial. International Journal of Productivity and Performance Management, 57(7), pp. 54–55. doi:10.1108/ijppm.2008.07957gaa.001.
  50. Radnor, Z. (2008). Editorial. International Journal of Productivity and Performance Management, 57(5), pp. 27–32. doi:10.1108/ijppm.2008.07957eaa.001.
  51. Radnor, Z. (2008). Muddled, massaging, manœuvring or manipulated?: A typology of organisational gaming. International Journal of Productivity and Performance Management, 57(4), pp. 316–328. doi:10.1108/17410400810867526.
  52. Radnor, Z. and Heap, J. (2008). Editorial. International Journal of Productivity and Performance Management, 57(4), pp. 19–29. doi:10.1108/ijppm.2008.07957daa.001.
  53. Radnor, Z. (2008). Muddled, massaging, manœuvring or manipulated?: A typology of organisational gaming. International Journal of Productivity and Performance Management, 57(4), pp. 316–328.
  54. Radnor, Z. and Walley, P. (2008). Learning to walk before we try to run: Adapting lean for the public sector. Public Money and Management, 28(1), pp. 13–20. doi:10.1111/j.1467-9302.2008.00613.x.
  55. Radnor, Z. and Boaden, R. (2008). Editorial: Lean in public services - Panacea or paradox?: Does lean enhance public services ? Public Money and Management, 28(1), pp. 3–7. doi:10.1111/j.1467-9302.2008.00610.x.
  56. Radnor, Z. and Walley, P. (2008). Learning to Walk Before We Try to Run: Adapting Lean for the Public Sector. Public Money & Management, 28(1), pp. 13–20.
  57. Radnor, Z. and Boaden, R. (2008). Editorial: Lean in Public Services—Panacea or Paradox? Public Money & Management, 28(1), pp. 3–7.
  58. Radnor, Z. and Boaden, R. (2008). Editorial: Lean in public services - Panacea or paradox? PUBLIC MONEY & MANAGEMENT, 28(1), pp. 3–7.
  59. Radnor, Z. and Heap, J. (2008). Editorial. International Journal of Productivity and Performance Management, 57(2), pp. 1–13. doi:10.1108/ijppm.2008.07957baa.001.
  60. Radnor, Z. and Heap, J. (2007). Editorial. International Journal of Productivity and Performance Management, 57(1), pp. 12–20. doi:10.1108/ijppm.2008.07957aaa.001.
  61. Try, D. and Radnor, Z. (2007). Developing an understanding of results-based management through public value theory. International Journal of Public Sector Management, 20(7), pp. 655–673. doi:10.1108/09513550710823542.
  62. Radnor, Z. and Heap, J. (2007). Editorial. International Journal of Productivity and Performance Management, 56(8), pp. 109–121. doi:10.1108/ijppm.2007.07956haa.001.
  63. Radnor, Z. and Heap, J. (2007). Editorial. International Journal of Productivity and Performance Management, 56(7), pp. 7–18. doi:10.1108/ijppm.2007.07956gaa.001.
  64. Radnor, Z.J. and Barnes, D. (2007). Historical analysis of performance measurement and management in operations management. International Journal of Productivity and Performance Management, 56(5-6), pp. 384–396. doi:10.1108/17410400710757105.
  65. Radnor, Z. (2007). Editorial. International Journal of Productivity and Performance Management, 56(4), pp. 6–11. doi:10.1108/ijppm.2007.07956daa.001.
  66. Radnor, Z. and Heap, J. (2007). Editorial. International Journal of Productivity and Performance Management, 56(2). doi:10.1108/ijppm.2007.07956baa.001.
  67. Radnor, Z. and Heap, J. (2006). Editorial. International Journal of Productivity and Performance Management, 56(1), pp. 57–60. doi:10.1108/ijppm.2007.07956aaa.001.
  68. Radnor, Z. and Heap, J. (2006). Editorial. International Journal of Productivity and Performance Management, 55(8), pp. 6–9. doi:10.1108/ijppm.2006.07955haa.001.
  69. Radnor, Z. and Heap, J. (2006). Editorial. International Journal of Productivity and Performance Management, 55(7), pp. 14–16. doi:10.1108/ijppm.2006.07955gaa.001.
  70. Radnor, Z. (2006). Editorial. International Journal of Productivity and Performance Management, 55(5), pp. 95–98. doi:10.1108/ijppm.2006.07955eaa.001.
  71. Macbryde, J. and Radnor, Z. (2006). Guest editorial. International Journal of Productivity and Performance Management, 55, pp. 59–61. doi:10.1108/ijppm.2006.07955caa.001.
  72. Radnor, Z. and Heap, J. (2006). Editorial. International Journal of Productivity and Performance Management, 55(2), pp. 7–11. doi:10.1108/ijppm.2006.07955baa.001.
  73. Radnor, Z. and Heap, J. (2006). Editorial. International Journal of Productivity and Performance Management, 55(1), pp. 89–94. doi:10.1108/ijppm.2006.07955aaa.001.
  74. RADNOR, Z.O.E.J. and NOKE, H.A.N.N.A.H. (2006). DEVELOPMENT OF AN AUDIT TOOL FOR PRODUCT INNOVATION: THE INNOVATION COMPASS. International Journal of Innovation Management, 10(01), pp. 1–18.
  75. Radnor, Z. and Heap, J. (2005). Editorial. International Journal of Productivity and Performance Management, 54(8), pp. 263–280. doi:10.1108/ijppm.2005.07954haa.001.
  76. Radnor, Z. and Heap, J. (2005). Editorial. International Journal of Productivity and Performance Management, 54(4), pp. 130–134. doi:10.1108/ijppm.2005.07954daa.001.
  77. Radnor, Z. and Heap, J. (2005). Editorial. International Journal of Productivity and Performance Management, 54(3), pp. 12–19. doi:10.1108/ijppm.2005.07954caa.001.
  78. Radnor, Z. and Heap, J. (2005). Editorial. International Journal of Productivity and Performance Management, 54(2), pp. 74–78. doi:10.1108/ijppm.2005.07954baa.001.
  79. Radnor, Z. and Heap, J. (2005). Editorial. International Journal of Productivity and Performance Management, 54(1), pp. 27–30. doi:10.1108/ijppm.2005.07954aaa.001.
  80. Rashman, L. and Radnor, Z. (2005). Learning to improve: Approaches to improving local government services. Public Money and Management, 25(1). doi:10.1111/j.1467-9302.2005.00446.x.
  81. Rashman, L. and Radnor, Z. (2005). Learning to Improve: Approaches to Improving Local Government Services. Public Money & Management, 25(1), pp. 19–26.
  82. Bales, R.R., Maull, R.S. and Radnor, Z. (2004). The development of supply chain management within the aerospace manufacturing sector. Supply Chain Management, 9(3), pp. 250–255. doi:10.1108/13598540410544944.
  83. Radnor, Z. and Heap, J. (2004). Editorial. International Journal of Productivity and Performance Management, 53(8), pp. 9–13. doi:10.1108/ijppm.2004.07953haa.001.
  84. Radnor, Z. and Heap, J. (2004). Editorial. International Journal of Productivity and Performance Management, 53(6), pp. 589–592. doi:10.1108/ijppm.2004.07953faa.001.
  85. Radnor, Z. and Heap, J. (2004). Editorial. International Journal of Productivity and Performance Management, 53(5), pp. 47–62. doi:10.1108/ijppm.2004.07953eaa.001.
  86. Radnor, Z. and Heap, J. (2004). Editorial. International Journal of Productivity and Performance Management, 53(4), pp. 42–50. doi:10.1108/ijppm.2004.07953daa.001.
  87. Radnor, Z. and McGuire, M. (2004). Performance management in the public sector: Fact or fiction? International Journal of Productivity and Performance Management, 53(3), pp. 245–260. doi:10.1108/17410400410523783.
  88. Radnor, Z. and Heap, J. (2004). Editorial. International Journal of Productivity and Performance Management, 53(3), pp. 557–558. doi:10.1108/ijppm.2004.07953caa.001.
  89. Noke, H. and Radnor, Z.J. (2004). Navigating innovation: A diagnostic tool supporting the process. Journal of Manufacturing Technology Management, 15(2), pp. 172–183. doi:10.1108/09576060410513751.
  90. Smart, P.A., Maull, R.S., Childe, S.J. and Radnor, Z.J. (2004). Capitalizing on thematic initiatives: A framework for process-based change in SMEs. Production Planning and Control, 15(1), pp. 2–12. doi:10.1080/09537280310001649363.
  91. Radnor, Z.J. and Boaden, R. (2004). Developing an understanding of corporate anorexia. International Journal of Operations and Production Management, 24(3-4), pp. 424–440. doi:10.1108/01443570410524677.
  92. Radnor, Z. and Heap, J. (2004). Editorial. International Journal of Productivity and Performance Management, 53(1), pp. 220–224. doi:10.1108/ijppm.2004.07953aaa.001.
  93. Radnor, Z. and Lovell, B. (2003). Success factors for implementation of the balanced scorecard in a NHS multi-agency setting. International Journal of Health Care Quality Assurance, 16(2), pp. 99–108. doi:10.1108/09536860310465618.
  94. Andi Smart, P., Maull, R.S., Radnor, Z.J. and Housel, T.J. (2003). An approach for identifying value in business processes. Journal of Knowledge Management, 7(4), pp. 49–61. doi:10.1108/13673270310492949.
  95. Radnor, Z. and Lovell, B. (2003). Defining, justifying and implementing the Balanced Scorecard in the National Health Service. Journal of Medical Marketing: Device, Diagnostic and Pharmaceutical Marketing, 3(3), pp. 174–188. doi:10.1057/palgrave.jmm.5040117.
  96. Radnor, Z. and Lovell, B. (2003). Success factors for implementation of the balanced scorecard in a NHS multi-agency setting. International journal of health care quality assurance incorporating Leadership in health services, 16(2-3), pp. 99–108.
  97. Radnor, Z.J. and Noke, H. (2002). Innovation compass: A self-audit tool for the new product development process. Creativity and Innovation Management, 11(2), pp. 122–132. doi:10.1111/1467-8691.00244.
  98. Radnor, Z. (2000). Changing to a lean organization: the case of a chemicals company. International Journal of Manufacturing Technology and Management, 1(4-5), pp. 444–454.
  99. Radnor, Z. and Robinson, J. (2000). Benchmarking Innovation: A Short Report. Creativity and Innovation Management, 9(1), pp. 3–13. doi:10.1111/1467-8691.00153.
  100. Radnor, Z. (2000). Changing to a lean organisation: the case of a chemicals company. IJMTM, 1, pp. 444–454.
  101. McKay, A. and Radnor, Z. (1998). A characterization of a business process. International Journal of Operations and Production Management, 18(9-10), pp. 924–936. doi:10.1108/01443579810225522.

Report

  1. Bateman, N., Chester Buxton, R. and Radnor, Z.J. The status of continuous improvement in ICiPS members in 2015. ICiPS and Loughborough University.

Professional activities

Other

  1. Leadership Foundation: Executive Leaders Programme (September 2015 – March 2016)