Coronavirus (COVID-19) – guidance for staff, students and visitors

Most of City’s buildings, including Cass Business School sites, are currently closed. Face-to-face teaching has ended until further notice, and staff are continuing to support students while working remotely.

Latest information

The health and wellbeing of our students, staff and visitors remains our top priority. As a result of the evolving situation regarding the coronavirus (Covid-19) pandemic, we closed Cass buildings in March.

Face-to-face teaching is currently suspended, but we remain committed to providing online resources to replace lectures, tutorials and student services where possible. The vast majority of staff are still working remotely.

Cass is communicating directly with students and staff to outline plans for the delivery of all programmes and related assessments. Our student guide to assessments can be found on the Student Hub.

We understand that students and staff may have concerns about the ongoing situation, and ask all members of the Cass community to continue to support one another at this time.

We are taking steps to ensure the safety of our students, staff and visitors based on the latest public health advice.

2020/21 academic year

We know current and prospective students will have questions about their studies in the Autumn term, and would like to assure you that Cass remains committed to delivering your studies in the 2020/21 academic year.

How we start the new academic year will depend on UK Government guidance. At this stage, we are therefore considering a range and combination of options, including online programme delivery, returning to campus for certain classes and potentially a slightly later start date for the new academic year.

We anticipate more clarity on the situation in the UK and internationally in the coming weeks. This will inform what teaching will be possible on campus, and from when.

Regardless of any changes in delivery, Cass is committed to teaching your programme and we will provide you with the support and guidance you need.

We will continue to update you as our plans develop.


We are doing all we can to mitigate the impact of the virus on our prospective students and their plans to join us in September 2020. We have put together the FAQs below to help answer some of the questions you may have.

We will update these FAQs as new information becomes available and we advise you to check back regularly for the latest information.

Date last updated: 27th May 2020

Is Cass still considering applications?

Yes, we will continue to give equal consideration to all applications regardless of where you are from or where you live. Please note there may be some impact on how quickly we are able to make decisions.

For undergraduate applications please submit a UCAS application at by 30th June.  It is possible that we will continue to accept applications after this date but we encourage you to apply by this deadline.

For postgraduate applications the deadlines for accepting application are published on our MSc and MBA webpages, they are constantly under the review and might be extended to accommodate any late applications.

Will the outbreak affect my application?

We are doing everything we can to assist our applicants and guide them through the application process.

Our Admissions teams are working hard to process all applications and provide decisions as soon as possible to all Cass applicants. Please note that the speed of our decision making may be slightly slower than normal, as we balance the wellbeing and support of our colleagues with the level of applications and enquiries we receive at this time of the year.

What is the best way to contact the School?

We have dedicated Admissions Teams for each programme who will be happy to answer your enquiry and offer you information on any topic concerning your admissions.

Please email

Please contact the relevant Admissions Officer 

Please email

We are not currently able to field phone calls from prospective students.

Can I visit the School?

At the moment our Admissions Teams are working remotely and in the interests of safety for staff and visitors we have currently cancelled all events for prospective students on campus.

We have a number of upcoming online events so please click the relevant links below to find out more:

I am applying to study at Cass but my current studies are affected

We understand that the present situation with COVID-19 is likely to have an impact on applicants from a variety of countries, in many different ways. We are doing everything possible to assist affected applicants and offer them the best possible solution.

We expect extenuating circumstances to be taken into account by the relevant examination boards and examination bodies - in the case of postgraduate students, that would typically be your host institution.

Please contact your Admissions Team at Cass for further advice.

Please email

Please contact the relevant Admissions Officer 

Please email

I am an international applicant and I will be unable to take my English language test

Master's applicants:

We accept the following English language tests as proof of eligibility:

  • IELTS (if available): The minimum required IELTS Academic score is an overall score of 7.0 with a minimum of 6.5 in writing and no less than 6.0 in any other section. Please note for MSc Marketing a minimum of 6.5 in all sections is required.
  • TOEFL iBT and Special Home Edition: We require a well-balanced overall score of at least 104 and no less than 25 in the Writing section.
  • Pearson: The required Pearson PTE Academic score is an overall of 68 with a minimum of 60 in writing and no less than 59 in any other section.
  • LanguageCert International ESOL C1 Expert

Please note that we do not accept IELTS indicator and Duolingo English Tests.

Please use City's code 0870 on TOEFL website in order for your results to be shared with us.

If you have completed any of the above tests, please email a copy to the relevant Admissions Officer

We are constantly monitoring the development of equivalent courses and we will update this information over time.

Undergraduate and MBA applicants:

Please submit your application as soon as possible for initial assessment by your Admissions Team. Should we need you to complete an English language assessment, you will be told directly in the terms of your offer.

We accept several English language tests as proof of eligibility, some of which are now available to sit completely online.

Any change in this policy will be communicated to applicants directly.

We use IELTS as the standard English Language condition of the offer. Those who are unable to sit in-person English Language test should consider:

The details of the acceptable scores will be listed on the course pages and in the offer letter.

Please use City's code 0870 on TOEFL website in order for your results to be shared with us.

We are constantly monitoring the development of equivalent courses and we will update this information over time.

If you are unsure or have difficulties signing up for your English Language test please contact your Admissions Team for further guidance.

I am required to take GMAT or GRE and cannot do so as the centres are closed. What should I do?

The GRE General Test at home is now available in all countries except mainland China and Iran.  For further information please see here. We are now able to accept results from this test instead of GMAT or in-person GRE.  Please register to take this test and send us proof of your registration.

The Admissions Panel will consider applications holistically, taking into consideration the candidate’s results on previous academic ability. Strong candidates may be shortlisted for interview before we have received their GMAT/GRE test scores.

At the discretion of the Admissions Panel, candidates may be given conditional offers based on the result of GMAT/GRE to be taken at a later date.

More information about GMAT availability.

If you are unable to take GMAT or GRE, please contact your Admissions Team to discuss your options.

I cannot travel for an interview. Will this affect my application?

All candidates invited for an interview are given the option of doing it online or sometimes over the telephone.  Therefore, your interview will not be affected by any travel restrictions that are in place currently or may come into place in the future.

What happens to the current deadlines within my offer?

We would ask you to adhere to the deadlines stated in your offer and inform us immediately should you anticipate any difficulties meeting them. We will be able to advise you if the deadlines could be reviewed and guide you accordingly.

The deadline for accepting your offer might be extended and this decision will be made on a case-by-case basis by the Admissions Panel. Any extension is likely to be for a maximum of two weeks. Please contact your Admissions Team for further information.

Will the new academic year still start in September?

The University is strictly adhering to Government advice. Although we plan to reopen and welcome our new intake of students in September 2020 various contingencies are being considered. A decision on the most appropriate course of action will be communicated directly with applicants.

For those of you who are unable to be at Cass in person at the beginning of the academic year due to travel restrictions, personal circumstances or ongoing lockdowns, we are planning to provide a programme of online learning where you follow the modules, cover the content and are taught by the same faculty at the same pace as students who are on campus at Cass.

Can I defer my place to the next intake?

Deferral of your place to the next intake is at the discretion of the Admissions Panel and you will be ask to provide reasons for deferral when submitting your request.

If you would like to defer your application to the next intake, please contact your Admissions Team for further information on your options.

If I’m no longer able to take my place due to the impact of COVID-19, will I be able to get a refund of any deposit that I have paid?

Requests for deposit refund will be considered on a case-by-case basis and where there are mitigating or extreme circumstances that have caused you to no longer be able to attend your course at Cass.  If you have further questions, please contact your Admissions Team clearly stating your student number and the reasons for your request.

Further information

Answers to frequently asked questions, can be found on the City Student Hub.

Further information for staff can be found on City's Staff Hub.

Further information for prospective students, including answers to frequently asked questions, is also available.

These web pages will be updated regularly in accordance with changes in advice from the UK Government.