Coronavirus (COVID-19) – guidance for staff, students and visitors

We are really looking forward to welcoming you all back to our community this academic year. The health, safety and wellbeing of our students, staff and visitors remains our top priority.

2020/21 academic year

We know current and prospective students will have questions about their studies in the Autumn term, and would like to assure you that Cass remains committed to delivering your studies in the 2020/21 academic year.

For the start of the next academic year we are adopting a hybrid approach to teaching on our programmes. This hybrid model is a combination of high-quality online learning with additional face-to-face sessions, where possible.

The decision to adopt this approach has been driven by our concerns for student and staff safety and also by our desire to ensure that both students who can travel to Cass and students who cannot travel to Cass to attend in person are both delivered a high-quality learning experience.

Working together to keep our community safe

City has put safety measures in place to gradually welcome our students and staff back to campus.

Please make sure you read the new safety measures City is implementing to help ensure social-distancing and hygiene guidelines are followed. All members of City’s community will need to work together to keep each other safe when on campus.

If you are returning to campus, you will see new signage throughout the Business School detailing the safety measures that we have put in place – as well as the key actions that we’re asking all students, staff and visitors to adopt in order to keep themselves and each other safe.

What we need you to do

To help keep each other safe, the following actions will be displayed across all plasma screens on campus, as well as on staff screensavers and in other communications.

What we are doing

What we need you to do

Making it possible to study and work online when not on campus

If you are feeling unwell, stay at home

Circulating fresh air where possible

Wear a face covering on campus unless you are exempt

Providing hand sanitisation stations across campus

Wash or sanitise your hands regularly

Installing clear signage and one-way systems to support social distancing

Stay alert and maintain social distancing

Providing regular updates on safety measures and guidelines to keep you safe

Stay in touch with your tutor or class, and keep up to date with City communications

Information for new and continuing students

The details of our approach to 2020-21 are as follows;

  • Degree programmes are defined by their learning outcomes and these will be not be any different in 2020-21 than they were in previous years. Thus, our programmes will deliver the same knowledge, skills and values which were advertised to you when you enrolled.

Term 1:

In term 1 of the 2020-21 academic year, the programme will be delivered to you in hybrid form rather than entirely face-to-face. For the majority of modules, the content will be delivered via;

  • Weekly video lectures. These are pre-recorded and students may work through them in their own time and at their own pace. These video lectures replace traditional large-group teaching which is infeasible and undesirable due to Covid-19 and the safety measures it requires us to adopt.
  • At least one hour of live, interactive learning per module:
    • For those of you who can attend campus, where possible, this might take the form of face-to-face tutorial sessions led by Cass teaching staff.
    • Alternatively, there will be online interactive sessions led by a member of Cass teaching staff, for those students not on campus.

Our goal is to ensure that those students who are able to attend campus and those who are not cover the same material at the same pace.

  • Note that some modules might not operate in the way described above. For example, in some modules the live, online content may be for much more than 1 hour per week and for some it might not be possible to deliver any face-to-face tutorials (e.g due to Health and Safety reasons).
  • Assessments for term 1 modules will not require students to be on campus, these will be redesigned so that they can be taken remotely.

Term 2:

  • As yet, no firm decision has been made regarding the manner in which term 2 modules will be delivered in the 2020-21 academic year. This is due to the uncertainty regarding the progress of the Covid-19 pandemic and its continuing impact on the UK and elsewhere. However, if there are still substantial safety concerns for students and staff from face-to-face teaching, we will deliver term 2 modules in the same way as in term 1.

We would also like to reassure you that work is currently being carried out to ensure that all of our buildings and facilities provide a safe working and learning environment for staff and students with appropriate measures being put in place to ensure social distancing.

Finally, we are keenly aware that university life is not simply about learning. It is about being a member of a community of students and staff and enjoying the benefits that this brings. This will, of course, be challenging in the year ahead as we will all have to comply with safety measures, including social distancing.

However, we remain fully committed to our face-to-face community-building activities and we will deliver alternatives that students who are not on campus can participate in to ensure that they feel part of the Cass community. Students who are not on campus will also have online access to all of City’s wider student services.

We very much look forward to welcoming you to the School in September.


We are doing all we can to mitigate the impact of the virus on our prospective students and their plans to join us in September 2020. We have put together the FAQs below to help answer some of the questions you may have.

Date last updated: 25th August 2020

Is Cass still considering applications?

Yes, we will continue to give equal consideration to all applications regardless of where you are from or where you live. Please note there may be some impact on how quickly we are able to make decisions.

For undergraduate applications please submit a UCAS application at by 30th June.  It is possible that we will continue to accept applications after this date but we encourage you to apply by this deadline.

For postgraduate applications the deadlines for accepting application are published on our MSc and MBA webpages, they are constantly under the review and might be extended to accommodate any late applications.

Will the outbreak affect my application?

We are doing everything we can to assist our applicants and guide them through the application process.

Our Admissions teams are working hard to process all applications and provide decisions as soon as possible to all Cass applicants. Please note that the speed of our decision making may be slightly slower than normal, as we balance the wellbeing and support of our colleagues with the level of applications and enquiries we receive at this time of the year.

What is the best way to contact the School?

We have dedicated Admissions Teams for each programme who will be happy to answer your enquiry and offer you information on any topic concerning your admissions.

Please email

Please contact the relevant Admissions Officer 

Please email

We are not currently able to field phone calls from prospective students.

Can I visit the School?

At the moment our Admissions Teams are working remotely and in the interests of safety for staff and visitors we have currently cancelled all events for prospective students on campus.

We have a number of upcoming online events so please click the relevant links below to find out more:

I am applying to study at Cass but my current studies are affected

We understand that the present situation with COVID-19 is likely to have an impact on applicants from a variety of countries, in many different ways. We are doing everything possible to assist affected applicants and offer them the best possible solution.

We expect extenuating circumstances to be taken into account by the relevant examination boards and examination bodies - in the case of postgraduate students, that would typically be your host institution.

Please contact your Admissions Team at Cass for further advice.

Please email

Please contact the relevant Admissions Officer 

Please email

I am an international applicant and I will be unable to take my English language test

Master's applicants:

We accept the following English language tests as proof of eligibility:

  • IELTS (if available): The minimum required IELTS Academic score is an overall score of 7.0 with a minimum of 6.5 in writing and no less than 6.0 in any other section. Please note for MSc Marketing a minimum of 6.5 in all sections is required.
  • TOEFL iBT and Special Home Edition: We require a well-balanced overall score of at least 104 and no less than 25 in the Writing section.
  • Pearson: The required Pearson PTE Academic score is an overall of 68 with a minimum of 60 in writing and no less than 59 in any other section.
  • LanguageCert International ESOL C1 Expert

Please note that we do not accept IELTS indicator and Duolingo English Tests.

Please use City's code 0870 on TOEFL website in order for your results to be shared with us.

If you have completed any of the above tests, please email a copy to the relevant Admissions Officer

We are constantly monitoring the development of equivalent courses and we will update this information over time.

Undergraduate and MBA applicants:

Please submit your application as soon as possible for initial assessment by your Admissions Team. Should we need you to complete an English language assessment, you will be told directly in the terms of your offer.

We accept several English language tests as proof of eligibility, some of which are now available to sit completely online.

Any change in this policy will be communicated to applicants directly.

We use IELTS as the standard English Language condition of the offer. Those who are unable to sit in-person English Language test should consider:

The details of the acceptable scores will be listed on the course pages and in the offer letter.

Please use City's code 0870 on TOEFL website in order for your results to be shared with us.

We are constantly monitoring the development of equivalent courses and we will update this information over time.

If you are unsure or have difficulties signing up for your English Language test please contact your Admissions Team for further guidance.

I am required to take GMAT or GRE and cannot do so as the centres are closed. What should I do?

The GRE General Test at home is now available in all countries except mainland China and Iran.  For further information please see here. We are now able to accept results from this test instead of GMAT or in-person GRE.  Please register to take this test and send us proof of your registration.

The Admissions Panel will consider applications holistically, taking into consideration the candidate’s results on previous academic ability. Strong candidates may be shortlisted for interview before we have received their GMAT/GRE test scores.

At the discretion of the Admissions Panel, candidates may be given conditional offers based on the result of GMAT/GRE to be taken at a later date.

More information about GMAT availability.

If you are unable to take GMAT or GRE, please contact your Admissions Team to discuss your options.

I cannot travel for an interview. Will this affect my application?

All candidates invited for an interview are given the option of doing it online or sometimes over the telephone.  Therefore, your interview will not be affected by any travel restrictions that are in place currently or may come into place in the future.

What happens to the current deadlines within my offer?

We would ask you to adhere to the deadlines stated in your offer and inform us immediately should you anticipate any difficulties meeting them. We will be able to advise you if the deadlines could be reviewed and guide you accordingly.

The deadline for accepting your offer might be extended and this decision will be made on a case-by-case basis by the Admissions Panel. Any extension is likely to be for a maximum of two weeks. Please contact your Admissions Team for further information.

Will the new academic year still start in September?

The University is strictly adhering to Government advice. Although we plan to reopen and welcome our new intake of students in September 2020 various contingencies are being considered. A decision on the most appropriate course of action will be communicated directly with applicants.

For those of you who are unable to be at Cass in person at the beginning of the academic year due to travel restrictions, personal circumstances or ongoing lockdowns, we are planning to provide a programme of online learning where you follow the modules, cover the content and are taught by the same faculty at the same pace as students who are on campus at Cass.

Can I defer my place to the next intake?

Deferral of your place to the next intake is at the discretion of the Admissions Panel and you will be ask to provide reasons for deferral when submitting your request.

If you would like to defer your application to the next intake, please contact your Admissions Team for further information on your options.

If I’m no longer able to take my place due to the impact of COVID-19, will I be able to get a refund of any deposit that I have paid?

Requests for deposit refund will be considered on a case-by-case basis and where there are mitigating or extreme circumstances that have caused you to no longer be able to attend your course at Cass.  If you have further questions, please contact your Admissions Team clearly stating your student number and the reasons for your request.

Further information

Answers to frequently asked questions, can be found on the City Student Hub.

Further information for staff can be found on City's Staff Hub.

Further information for prospective students, including answers to frequently asked questions, is also available.

These web pages will be updated regularly in accordance with changes in advice from the UK Government.