Accessibility statement

This statement applies only to content hosted on the sub-domain ‘www.cass.city.ac.uk’.

This website is run by City, University of London. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Embedded videos do not have captions or audio description.
  • PDFs do not meet accessibility standards.
  • Embedded third-party widgets do not meet accessibility standards.
  • Images may not have appropriate alt descriptions.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email the IT Service Desk.

We’ll consider your request and get back to you in 3-5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Web Development team by emailing the IT Service Desk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

City, University of London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Embedded videos do not have captions or audio description. This fails WCAG success criteria 1.2.2 (captions (prerecorded)) and 1.2.5 (audio description (prerecorded)).
  • PDFs published since 23 September 2018 do not meet accessibility standards.
  • Embedded third-party widgets do not meet accessibility standards.
  • Some elements of embedded online forms have insufficient colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum)).
  • Some images do not have appropriate alt descriptions. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value).

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs we publish will meet accessibility standards.

Disproportionate burden

Discover Uni widget

  • Elements of the Discover Uni widget have insufficient colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum)).
  • The layout of the Discover Uni widget is set when the page loads, and does not reflect changes to the window on resize or rotating a mobile device. This fails WCAG 2.1 success criterion 1.4.10 (reflow).
  • Call-to-action elements inside the Discover Uni widget are significantly larger than the area that’s actually clickable. This fails WCAG 2.1 success criterion 1.4.11 (non-text contrast).
  • Links inside the Discover Uni widget do not have a focus state. This fails WCAG 2.1 success criterion 2.4.7 (focus visible).

City is required to embed the Discover Uni widget in undergraduate course pages, but we don’t have resource available to fix CSS that we don’t directly control.

How we tested this website

This website was last tested on 27th September 2019 by the Web Development team at City, University of London.

The team incorporate the WCAG 2.1 AA standard into every stage of development when designing and building new pages. We employ two qualified, full-time user experience professionals, who advise on usability best practice and conduct expert reviews and accessibility tests on every new page template. We test pages macOS, Windows, iOS and Android, with and without screen reader software.

We run user testing sessions online and in-person at the City Interaction Lab.

We subject almost every page of the Cass Business School website to automated testing with the axe accessibility checker. For extensive archives using the same template, like news articles, we test a random sample of 10% of the pages published in the last 12 months.

We use site governance software to track accessibility issues across every page of the site.

What we’re doing to improve accessibility

We have a process of continual improvement for fixing issues, including accessibility.

This statement was prepared on . It was last updated on .