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Faculties and Research

CPSF Our People

The Centre for Professional Service Firms brings together academics and senior professionals with extensive experience of researching and leading some of the world's top professional service firms.

Professor Laura Empson

Professor Laura Empson

Director, Centre for Professional Service Firms

Laura established the Centre for Professional Service Firms at Cass in 2008. She has spent the past two decades dedicated to researching professionals and professional service firms and teaches the Cass MBA elective "Succeeding in Professional and Financial Services". Her current research study focuses on leadership dynamics in professional service firms. Her research into professional service firms has also covered themes such as: governance, mergers and acquisitions, the professionalisation of management, organisational and identity change, knowledge management, and diversity management. She is Senior Research Fellow at Harvard Law School’s Centre on the Legal Profession.

Professor Laura Empson's Cass Expert Profile

Professor Mats Alvesson

Professor Mats Alvesson

Visiting Professor

Mats is Professor of Business Administration at the University of Lund, Sweden and at the University of Queensland Business School, Australia. His research interests include critical theory, gender, power, management of professional service (knowledge intensive) organisations, leadership, identity, organisational image, organisational culture and symbolism, qualitative methods and philosophy of science.

Professor Mats Alvesson's webpage

Costas Andriopoulos

Professor Costas Andriopoulos

Professor of Innovation and Entrepreneurship and Associate Dean for Entrepreneurship

Costas Andriopoulos is a Professor of Innovation and Entrepreneurship. He joined Cass Business School in September 2014. His main research interests focus on how organisational paradoxes enable innovation in the face of changing technological environments. In particular, he studies how entrepreneurial firms in high-velocity markets can excel at both incremental (exploiting current capabilities) and discontinuous innovation (exploring into new space).

Professor Costas Andriopoulos Cass Expert Profile

Tony Angel

Tony Angel

Visiting Professor of Practice

Tony was previously Global Co-Chairman and Senior Partner of DLA Piper. Prior to that he was Executive Managing Director EMEA of Standard & Poor's, and Global Managing Partner of Linklaters. In 2009 he was awarded Doctor of Science (Honoris Causa) City, University of London for services to the management of law firms.

Dr Louise Ashley

Dr Louise Ashley

Visiting Fellow

Louise is Lecturer at Royal Holloway College, University of London and was previously a Research Fellow at Cass for three years. She specialises in researching the implementation and development of diversity and inclusion programmes in leading professional service firms. She has a PhD from the University of Oxford where her doctoral research examined diversity and inclusion within five of the UK's leading law firms.

Dr Louise Ashley's webpage

Professor Fleura Bardhi

Professor Fleura Bardhi

Professor in Marketing

Fleura's research falls into consumer behavior, specifically consumer culture theory (CCT). Methodologically, Fleura is a qualitative researcher and utilizes qualitative interviews, ethnography, observations, and projective techniques in her research. Her research interests are in three areas

  1. Global brands and Global Consumers
  2. Access Based Consumption and Sharing
  3. Life transitions and Consumption

She has a PhD from the University of Nebraska-Lincoln, USA, and prior to joining Cass Business School. Fleura was an associate professor at Northeastern University, Boston.

Professor Fleura Bardhi's Cass Expert Profile

Dr Douglas Board

Dr Douglas Board

Senior Visiting Fellow

In his 18 years in executive search Douglas both led (as deputy chairman) a 50 person professional service firm and recruited accountants, lawyers, strategy consultants and other professionals.

Currently he specialises in career change and leadership coaching and researches and publishes in the area of leadership, selection, careers and the nature of practice. His book, 'Choosing Leaders and Choosing to Lead: Science, Politics and Intuition in Executive Education' (Gower 2012) has recently been published.

Dr Daisy Chung

Dr Daisy Chung

Lecturer in Management

Daisy uses ethnographic methods to study coordination processes in product engineering and new industry development, with a particular interest in the contestation and politics inherent in cross-functional and inter-firm collaboration. She holds a PhD in Management Science and Engineering from Standford University.

Dr Daisy Chung's Cass Expert Profile

Dr Imogen Cleaver

Dr Imogen Cleaver

Visiting Fellow

Imogen has a PhD from Cass where her research in PSF's used identity work to explore the challenges faced by partners over the course of their career seeking to continue in the same firm. She is currently working on a project for the CIPD and University of Bath. She has a First Class degree in Law from the University of Oxford. Imogen has previously worked at Linklaters LLP as a solicitor, in a new media consultancy and as a business analyst.

Mike Cullen

Mike Cullen

Visiting Professor of Practice

Mike, a management consultant by background, served as Global Managing Partner for both Markets and Talent for EY.  For 20 years Mike has been responsible for the development of professional services marketplace and people strategies covering audit, tax, law, consulting and corporate finance. His experience in strategy development spans the UK, EMEIA and the Globalisation of professional services firms.

Jean-Pascal Gond

Professor Jean-Pascal Gond

Professor of Corporate Social Responsibility (CSR)

Jean-Pascal’s research current research programmes include the roles of standards and metrics in the institutionalization of CSR in the financial marketplace and in corporations and the variations of CSR across varieties of capitalism. His research in economic sociology is concerned with the influence of theory on managerial practice, the governance of self-regulation, and the interplay of society’s commodification and markets’ socialisation.

Professor Jean-Pascal Gond's Cass Expert Profile

Stefanie Gustafsson

Dr Stefanie Gustafsson

Visiting Fellow

Stefanie is a Lecturer in the Strategy and Organisation Studies division at the School of Management, University of Bath, UK. Her research interests include professionals and professional work, critical perspectives on careers, trust in organisations and qualitative research methods, particularly visual methods. She was recently awarded the ESRC Future Research Leaders Fellowship to research career mobility in the legal profession, with particular focus on the career experiences of paralegals.

Paula Jarzabkowski

Professor Paula Jarzabkowski

Associate Dean for Research and Enterprise and Professor of Strategic Management

Paula’s research focuses on the social practice of strategy and markets, particularly within knowledge intensive, professional service contexts, such as financial services, including reinsurance and large-scale risk transfer. She has conducted extensive, internationally comparative audio and video ethnographic studies in a range of such contexts.

Professor Paula Jarzabkowski's Cass Expert Profile

Professor Andrew Jones

Professor Andrew Jones

Pro Vice-Chancellor (Research & Enterprise), and Professor of Economic Geography

Andrew's research focuses on how the activities of organisations relate to the ongoing development of a globalised economy; he has investigated the working practices of staff in large 'global' organisations and what they 'do'; how they use information technology, travel and mobility strategies; the nature of global knowledge management and the way in which local contexts and places shape competitiveness. Andrew has researched a variety of professional services sectors over the years (including investment banking, consulting, and law).

Professor Andrew Jones' City, University of London Profile

Gianvito Lanzolla

Professor Gianvito Lanzolla

Head of Faculty of Management and Professor in Strategy

Gianvito is interested in strategic management, including mergers and acquisitions and technology management. His current research investigates strategies and capability configuration mechanisms for firms that seek to deal successfully with rapid technological and institutional change. He is examining 'first mover advantage' in the context of professional service firms.

Professor Gianvito Lanzolla's Cass Expert Profile

Edwin Lee

Edwin Lee

PhD Student

Prior to joining Cass, Edwin was a researcher at the University of Cambridge, Judge Business School. He holds an MPhil and BA in Musicology from the University of Cambridge, where he was also an Organ Scholar. His PhD explores the innovation process in professional service firms, in particular focusing on leadership and social dynamics.

Sebastien Mena

Dr Sébastien Mena

Lecturer in Management

Sébastien’s research interests lie in institutional change and stability in the interactions between business and society, including how corporate social responsibility (CSR) officers increasingly manage stakeholders’ expectations and thereby contribute to professionalizing CSR.

Dr Sébastien Mena's Cass Expert Profile

David Morley

David Morley

Visiting Professor of Practice

David Morley is one of the UK’s most innovative lawyers and is widely recognised as one of the most influential global leaders in the legal profession. David was Senior Partner at Allen & Overy from 2008-2016, and prior to that, was Managing Partner at Allen & Overy from 2003-2008.

Szilvia Mosonyi

Szilvia Mosonyi

PhD Student

Szilvia is a doctoral researcher at Cass Business School. She holds a Master degree in Corporate Social Responsibility (CSR) from the University of Nottingham Business School, and in Sociology from the Eotvos Lorand University of Science in Hungary.  Her PhD is exploring the dynamics of consultant-client relationships within the CSR and sustainability field. She conducted extensive research on the literature of management consulting and participated in a research project exploring culture change in the financial sector since the financial crisis commissioned by New City Agenda. Szilvia has worked as a CSR consultant for Deloitte in London for 7 years, where she managed and delivered both advisory and assurance engagements for FTSE100 companies across industries and subject matters.

Jeremy Newman

Jeremy Newman

Visiting Professor of Practice

Jeremy was Global CEO of BDO International and, prior to that, Managing Partner of BDO UK's firm. In 2011 he won the British Accountancy Awards Lifetime Achievement Award. He is currently Chair of the Audit Commission and a Non-Executive Board Member of the Crown Prosecution Service.

Amit Nigam

Dr Amit Nigam

Senior Lecturer in Management

Amit's research focuses on understanding processes of organizational and institutional change. He is particularly interested in the role of professions and occupations in shaping change processes, and in the role of interpretive processes in impacting change. He completed his PhD in Management & Organizations and Sociology at Northwestern University.

Dr Amit Nigam's Cass Expert Profile

Professor Jo Silvester

Professor Jo Silvester

Deputy Dean and Professor of Psychology

Jo's research focuses on the assessment and development of individuals in public, private and political organisations, particularly in relation to leadership, diversity and organisational change. Leadership in investment banks and leadership election processes are particular areas of interest.

Professor Jo Silvester's Cass Expert Profile

Stefan Stern

Stefan Stern

Visiting Professor of Practice

Stefan is Director of the High Pay Centre. He was previously Director of Strategy at Edelman, and before that, the leading management columnist at the Financial Times. He has been a journalist for 20 years, contributing to a range of business titles, including Management Today, Corporate Finance magazine, and the BBC's Money Programme. He continues to blog for the Harvard Business Review.

Charles Wild

Charles Wild

Executive PhD Student

Charles Wild joins Cass Business School as an Executive PhD student. He is the International Development Director at Grant Thornton UK LLP.  Charles has worked for various professional services firms, including Ernst & Young and KPMG.  Charles has a MBA with Distinction from Cass Business School and a BSocSci in Public Policymaking & Administration from the University of Birmingham. His Executive PhD explores globalising professional services firms, in particular focusing on individual and organisational autonomy, cross-border collaboration and mechanisms of multi-lateral control.

David B. Wilkins

Professor David B. Wilkins

Lester Kissel Professor of Law

David B. Wilkins is the Vice Dean for Global Initiatives on the Legal Profession, the Lester Kissel Professor of Law, and the faculty director of the Center on the Legal Profession at Harvard Law School. He has written extensively on the structures, norms, and dynamics of the global legal profession in scholarly journals and the popular press. He is a frequent speaker at academic institutions, bar organizations, law firms, and other professional service organizations around the world.

Professor David Wilkins' webpage