CCE Our People
Professor Paul Palmer is Cass CCE's director and Associate Dean for Ethics, Sustainability and Engagement. He also directs the Charities Masters programme.|
Find our more about Paul on his Cass Experts page
|Alex leads our consulting and professional development team. Alex is an experienced strategy and finance director with a successful track record of advising and leading clients in the nonprofit and private sectors. She specialises in strategic and business planning, feasibility and options studies. She has a particular interest in mergers, collaborations and sustainable business models and believes passionately in the power of cross sector working.|
An accountant by profession, her qualifications in finance and business, together with her nonprofit experience and academic learning enable her to deliver advice which is technically sound, commercial and underpinned by sector research and best practice. Alex combines her leadership role with lecturing on the Cass MSc programme.
Alex is a fellow of the Institute of Chartered Accountants in England and Wales, holds their post graduate diploma in charity accounting and has an MSc with distinction from Cass Business School in Voluntary Sector Management. She holds a BA from University College, London.
|Mark has a wealth of global experience in developing and implementing strategy, plans and KPIs and developing financial innovation and new funding models including crowd funding, social finance and social impact investment. Mark has worked to form financial strategy and growth plans for CARE International,
Depaul, Tomorrow’s People, Edexcel, The Children Society and Cats Protection.
Mark sits on the Board of Water and Sanitation for the Urban Poor, who have just won the Skoll Prize for Social Innovation and Impact in water services to the ultra-poor.
Mark is a fellow of the Institute of Chartered Accountants in England and Wales, and holds their postgraduate diploma in charity accounting. He is a keen competitive swimmer and currently Chair of a large community-focused swimming club.
|Barbara is the Practice Manager for Cass CCE. She oversees budgets, administration for all programmes, events and consultancy projects. Barbara joined CCE in 2008 from the University of East London where she had the role of Web and E-learning Manager. Barbara is currently a director and trustee of Crown
and Manor Boy's Club, Hoxton.
Having spent a number of years researching her family history, Barbara has discovered that her paternal great, great, grandparents lived and were married only a stone's throw from where she now works.
|Ute is the MSc Charities Programme Coordinator responsible for dealing with initial enquiries about the five postgraduate courses to attending graduations as a marshal. She also supports the academic team and guest speakers, and coordinates work
with other departments in the University to ensure that scheduling and teaching run smoothly.|
In previous professional incarnations she has worked in the culture sector as well as retail. When not in the office she enjoys spending time on her allotment, having her head in books or working on one of several craft projects.
|Ian Shaw is responsible for managing the day-to-day operations and assessment administration of five interconnected MSc courses within the Charities Masters Programme, providing front-line support for a wide range of students and academics.|
Sarah Floyd is an Events and Programmes Assistant for Cass CCE. She is responsible for the administration for Cass CCE’s programmes and events which include our Legal Advice Leadership Development Programme, our Aspiring Chief Executives and New Chief Executives programmes, along with our Outstanding and Inspiring Financial Leadership programmes. Sarah also leads in supporting Cass CCE’s Charity Talk series and smaller events and programmes held throughout the year.
Sarah graduated from the University of Sussex in 2015 having read Philosophy and English Literature. She volunteers as a Learning and Leisure volunteer for Mencap and will be teaching in a summer school later this year for the charity Hanna’s Orphanage.
Fiona is a Visiting Fellow at Cass Business School, specialising in governance, organisational and people development and performance management. She teaches on the Managing People and Quality module and facilitates action learning sets for the Cass CCE MSc programme.
Fiona is author of The chief executive’s first 100 days (2007, 2014) and How to become a third sector chief executive (2010), published by ACEVO. She was part of the team that produced the Compass/Cass study Building Outstanding Leadership Teams (2014).She is a founding trustee for Working Chance and Community Action Learning.
|James leads Cass CCE’s New and Aspiring Chief Executives Programmes and leadership development programmes for NUS and King’s College London SU. He has reviewed the YMCA Movement’s
leadership development strategy (with Caroline Copeman). He recently facilitated a stocktake of the first clinical trial for Ebola to be successfully completed in West Africa. The findings set the foundations for a Rapid Research Response Framework, being developed by ERGO at Oxford University.|
James is a highly experienced executive coach and action learning set facilitator. His toolkit The CEO and Chair in crisis – positive steps for recovery was published by ACEVO.
|Caroline is a Senior Visiting Fellow at Cass Business School. She works on a range of consultancy and leadership development assignments with clients such as The Scout Association, NUS and Great Ormond Street Hospital Children’s
Charity. Caroline teaches on the Cass MSc, specialising in strategy development, governance and change management; her focus is on working with boards and leadership teams to bring about greater impact for beneficiaries.|
Caroline has an MBA from Henley Management College and is the lead author of the highly regarded strategic planning toolkit, Tools for Tomorrow, as well as author of two NCVO guides: Looking Out; how to make sense of your organisations environment and Picture This on scenario planning. She is co-author of Tools for Success, the Cass CCE guide to effectiveness for small organisations.
From 2005 - March 2016 Denise was CEO of Consultancy & Talent Development for Cass CCE. She has worked in the nonprofit sector for over a decade after an earlier career in high tech companies including a role as European director of an internet services company.
Denise is part-time Chief Executive of The Honorary Treasurers Forum, which provides support and advice, primarily through regular meetings, to trustees who take the role of treasurer in their charity. Through her work, both in Cass CCE and the Forum she brings a wealth of knowledge and experience within the complex and challenging environment in which charities operate, helping leaders and organisations in the nonprofit sector be more effective.
Denise co-authored Bridging the Gap: moving onto nonprofit boards, a guide aimed primarily at those who are working within the private sector and who wish to take up a trusteeship within the nonprofit sector.
|Andrew Forrest |
Specialist areas: Leadership
Andrew is a Visiting Fellow at Cass. He was previously Learning & Development Director of the Industrial Society, a registered charity. He has written five books on leadership and personal development.
Most of his consultancy and training work has been at senior management level. A wide range of clients includes BBC World Service, The London Library, Hospice UK, BP, Teach First, Save The Children and Citizens Advice.
Andrew debriefs and coaches CEOs following 360⁰ leadership profiling instruments. He is also an experienced mentor and action learning set facilitator.
Andrew helps organisations to widen their range of learning activities beyond traditional courses, e.g. to include workshadowing, action learning, secondments; and to evaluate the benefits. He led a major survey of 130 charities on how they apply their values in day-to-day actions. .
Specialist areas: Coaching and mentoring, organisational capacity building and leadership development, change management and strategic planning.
Christine specialises in coaching, mentoring and facilitation, organisational capacity building and leadership development.
Having initially trained as a nurse, Christine moved into NHS management before becoming Chief Executive of two HIV/AIDS charities and then Breast Cancer Care. She completed an MSc in Voluntary Sector Organisation and Social Policy at LSE. A qualified and experienced coach, clients have included senior staff as well as those at the start of their career, across all sectors. As a facilitator, Christine has worked with a wide range of nonprofit organisations.
Christine has particular experience within the health and social care field, has recently worked with the Department of Health, PHE and Monitor and held an interim role at The College of Social Work.
|Simon Laurie |
Specialist areas: Coaching
Simon heads up Cass CCE’s Coaching and Mentoring Service. He has worked as a coach for 22 years, both in the UK and Europe and the US. One of Simon’s recent assignments included supporting senior and middle managers of a national charity as part of a structured development programme, reviewing their 360° results and working with them to create their development plans He has also worked with three directors of a high profile charity in the education sector to support them as their roles grow alongside the development of the charity.
Simon a member of International Coach Federation ICF as a Professional Credentialed Coach (PCC). He is also a member of the European Mentoring & Coaching Council (EMCC), CIPD, Chartered Institute of Management and Institute of Directors.
|Ian Lawson |
Specialist areas: Leadership, Coaching
With 30 years’ experience of leadership development across all sectors, Ian was CE of The Campaign for Leadership at The Work Foundation, which had an alumni body of over 3000 leaders. He led the development and advocacy of "Liberating Leadership" whose profiling tool has been used by over 10,000 managers with over 60,000 inputs from colleagues and was described by Warren Bennis as the best tool of its kind he had seen.
He was deeply involved in the acclaimed Enabling Outstanding Leadership research undertaken by The Work Foundation, co-designing and delivering a pilot programme which successfully developed some of the emerging themes for practising line managers and helped to make an impact in their organisations.
Ian leads the Outstanding Leadership Programme and the Inspiring Financial Leadership Programme at Cass CCE.
Specialist areas: Leadership
His career has spanned the voluntary, public and private sectors, both as a manager and as a consultant. Within the voluntary sector, his first post was as Head of Marketing and Communications at the British Red Cross. He was then appointed chief executive of the Motor Neurone Disease Association, leading it for ten years through a period of rapid and far-reaching growth and change.
As a consultant, George's clients have included Citizens Advice, RSPCA and the International Institute of Environment & Development; the Science & Technology Facilities Council, the Housing Ombudsman and the Medicines & Healthcare Devices Regulatory Agency, Comic Relief and the International Livestock Research Institute; Microsoft, Nokia and Sanofi Pasteur.
Specialist areas: Strategy, Collaboration
Ernie specialises in collaborative working with nonprofits and also ventures between nonprofits and commercial or public sector businesses.
Before now working exclusively in the sector, Ernie had a wide-ranging general management career leading and managing major change and project portfolios for large plcs, and is particularly skilled in successfully managing the people aspects of mergers, acquisitions and disposals.
He has recently delivered major collaborations for Charities in the Criminal Justice, Health and Children's arenas and a bidding framework for 12 organisations working collaboratively who see the strength and benefit of collective work but needed to overcome significant competitive and people related issues to realise that vision.
Additionally Ernie has successfully supported bids in the NHS arena. In 2009 he helped set 3SC a ground breaking consortium of nonprofits creating over 5000 jobs under the Future Jobs Fund. He has co-authored Tools for Success.
|Ros Oakley |
Specialist areas: Governance
Ros is also co-founder and Executive Director of the Association of Chairs, which supports Chairs of charities and social enterprises. She also has first-hand experience having previously chaired Charities Evaluation Services.
She has worked with a variety of boards ranging in size and stage of development. She worked on Hospice UK board development programme which included a review of 63 hospice boards, the development of a series of good practice guides and an online self-assessment toolkit.
Her publications include A Chair’s Compass, the Good Guide to Trading, Mentoring for Chairs, and co-authorship of Good Practice in Trustee Recruitment toolkit. She co-developed the Board appraisal toolkit which is an online training course. She is currently working on a new guide to the Chair - Chief Executive relationship due for publication in 2015
|Jacqueline Williams |
Specialist areas: Governance, Finance
Jacqueline started her career in the private sector working in audit, special investigations, regulatory compliance and project management. More recently she has worked with various nonprofit entities providing consultancy and training services.
Research areas: Grantmaking, Philanthropy
Professor Jenny Harrow
Research areas: Leadership, Policy
Professor John Hailey
Research areas: NGO Management
Professor Stephen Lee
Research areas: Fundraising, Marketing
Research areas: Leadership, HR
Dr Justin Davis Smith
Senior Research Fellow
Research areas: volunteering; history of voluntary action
Professor Cathy Pharaoh
Research areas: Philanthropy