NHS Trust Commercial Directors Development Programme

This keynote, opening session outlines the defining issues facing the NHS in light of the coalition governments proposed changes and is hosted by two people who have been on the frontline of healthcare reform for many years. Paul Corrigan was senior health policy adviser to the Prime Minister Tony Blair and as such oversaw major growth and development in the NHS, while as both a practitioner and academic Professor Laurie McMahon spends his time helping NHS professionals to make these changes workable. As a new healthcare economy unfolds, with new players driving the demand and with the need for existing providers to adapt, we'll focus at a strategic level on the importance of factors such as; managing the supply chain, service localisation, contestability, the new consumerism, the new performance management context and the evolving regulations context.

Professor Paul Corrigan

From July 2001 he worked as a special adviser to Alan Milburn first and then John Reid, the then Secretary of States for Health. At the end of 2005 he became the senior health policy adviser to the Prime Minister Tony Blair Over this six years he was instrumental in developing all the major themes of NHS reform not only in terms of policy levers buy also in developing capacity throughout the NHS to use those levers.

Between June 2007 and March 2009 he was the director of strategy and commissioning at the London Strategic Health Authority. Since then Paul has been working as a management consultant and an executive coach helping leaders create and develop step changes within their organisation. As a columnist for the Health Service Journal and with his own blog "Health Matters" he has continued to argue the case for reform of the NHS.

Professor Laurie McMahon

Visiting Professor, City University

Laurie McMahon is a Professor in Health Policy at City University London and Director of Loop2 - He has extensive experience in management and organisational development and change across a broad range of public and private sector organisations both in the UK and overseas.

He is the co-founder of The Office for Public Management (OPM) and before forming Loop2 led their healthcare practice. In his previous lives he was a Fellow of the King's Fund, a senior consultant in overseas healthcare and in academic settings ran a series of highly successful post graduate management programmes for healthcare managers and professionals.

His main interests are in strategy development and implementation, organisational design and delivery, engineering large-scale organisational change and the use of behavioural modelling to understand complex 'futures'. Recently he has focused on helping provider and commissioner organisations respond to the introduction of market forces into the NHS. He is also Policy Advisor to Nuffield Hospitals, Special Adviser for the WHO Office for 'Investment for Health', a Fellow of the Institute of Quality Management, and a Fellow of the Health Finance Management Association.

Julie Verity is a Visiting Lecturer in Strategy at Cass Business School and as an independent consultant has worked with the Shell Group of companies for more than fifteen years. Julie leads an interactive session which uses the innovative and powerful 'cultural web' method to help participants explore the nature of making and implementing strategic change decisions and managing the inevitable challenges of making such changes. The 'change kaleidoscope' then enables participants to identify the steps they need to take to break free of the past and move from current to future state.

Dr Julie Verity

Visiting Lecturer - Strategy

Julie advises Shell's learning teams, directs their in-house executive programmes and researches the business to devise bespoke learning material. Julie has also consulted for the Global Brand team, strategy functions and downstream marketing companies within the Shell Group.

Other long-term clients include the Daily Mail Group, Fujitsu and Wincanton Logistics. This year she is also working with Morgan Stanley, ABN, Amro and Olivier Mythdrama (a Leadership Consultancy). Her particular academic interest is evolutionary psychology and behavioural economics.

Zoe Radnor, Associate Professor, Warwick Business School has been extensively involved in lean thinking and performance improvement work in the UK Health Service, HMRC and is an adviser on lean at the Department of Justice. This session will focus on the implementation of lean, drawing upon lessons learned elsewhere in the public and private sector. The objective is to support the process of learning from best practice examples and will be both interactive and utilise exercises to engage participants in thinking about how they can support changes in their own setting.

Zoe Radnor

Associate Professor, Warwick Business School

Zoe is currently a Management Practice Advanced Institute of Management (AIM) Fellow considering sustainability of lean in public services. Previously, she has been Project Manager of a research project for the Scottish Executive which evaluated how 'lean' techniques were and could be used in the public sector. She has also led an evaluation of the implementation of lean and associated techniques in Her Majesty's Revenue and Customs (HMRC) as well as in three healthcare organisations within one region.

She is also leading a research project 'SLIM' which aims to develop a Strategic Lean Implementation Methodology for Hospitals. She has published over 30 articles and book chapters including jointly editing a themed edition of public money and management on lean in public services. Zoe presents, advises and sits on a number of boards and committees for organisations such as the Audit Commission, Welsh Assembly Government, Government Skills, HMRC, Local Authorities and HM Court Services.

Anne Dowling, Visiting Lecturer, Faculty of Management, is a senior management professional with a portfolio career (currently at DHL) and has wide experience of applying supply chain thinking in the private sector and the NHS. The focus will be on thinking through the potential for these approaches and the risk management issues and how best to mitigate them. Supply chain optimisation is a key enabler of high performing organisations and Anne has been very successful in helping companies identify which business areas can be leveraged to improve their overall performance.

Anne Dowling

Visiting Lecturer, Faculty of Management

In addition to being a Visiting Lecturer at Cass Business School, she has her own company, Fairstar Limited. The main services she provides are interim management and business consultancy.

Currently, Anne is an interim manager at DHL in the supply chain division across EMEA. The main responsibilities of this role is to look for new business opportunities and work with the sales organisation to create organic growth from existing customers, take advantage of emerging markets and develop new customers.

In DHL she has worked across all business segments from retail to healthcare to automotive; in senior management roles in procurement, business development and strategic development. Anne's expertise in this area is to assist companies who need to migrate to a more competitive position, away from a 'vendor' to a 'business partner' or 'strategic resource'.

This session is presented by Professor Robert Harris, former Policy Director of Monitor, who has been involved in the development of service line reporting & management from the outset. Participants explore the principles, practical application and benefits of service line reporting & management with real life applications. The session will focus on the potential of the approach in delivering major improvements in Care Pathways.

 Professor Robert Harris

Visiting Professor, Cass Business School

Robert is former Policy Director of Monitor and is now Director of Commissioning and Performance at NHS East of England. Immediately previous to his role at Monitor he spent time working for an NHS trust on financial and operational improvement. Prior to that, his career was spent in investment banking and operational management. Most recently he was CEO of a financial services company, and before that served as CFO of two global IT corporations.

Professor Colin Carnall, Director of Cass Executive Education, has undertaken research and consultancy with organisations around the world and held non-executive roles both in the UK and Europe. This session will focus on how most effectively to create accelerating rates of change and to achieve maximum impact in your own organisational setting. In particular the session will focus on creating a 'delivery architecture' to accelerate change and benefits realisation.

Colin Carnall

Professor of Strategic Management

Colin joined Cass Business School as Director of Cass Executive in 2008. He worked at Warwick Business School from 2003 to 2008, where he was Associate Dean Executive Programmes and Professor of Strategic Management. He served on the senior faculty of Henley from 1974 to 2003, including appointments as Director of Graduate Studies 1989-1998, and Director of Executive Development 1998-2003. He has held non-executive roles both in the UK and Europe, including organisations such as the Henley Centre for Forecasting. He has undertaken research and consultancy with organisations around the world.

To be delivered by a senior executive from either GE Healthcare or Intel. Both organisations have track record as innovative private sector organisations but also in Healthcare innovation in both North America and the NHS. The session will focus on a significant healthcare case study focusing upon the conditions needed for successful innovation and at how most effectively to leverage benefits from innovation.

 Intel

Healthcare providers are challenged every day to enhance quality of care, optimise workflows, and improve access to services. IT can play a significant role in reaching these goals, including empowering providers with real-time access to digitised information to improve clinical decision making. In 1999 Intel made a commitment to delivering research-based technology innovation for healthcare. Intel's social scientists travel the world, conducting ethnographic research from hospitals to homes to help them understand people's lives and identify unmet needs that technology might address.

GE Healthcare

From jet engines to power generation, financial services to plastics, and television to medical imaging, GE people are dedicated to turning good ideas into technologies that make the world a better place. Backed by its Global Research Centre, with more than 100 years of innovative breakthroughs, GE Healthcare IT solutions deliver information at the centre of care to help organisations achieve more effective and efficient decisions on behalf of patients and providers.

Alan Giles, Honorary Visiting Professor, is Chairman of Fat Face, the active lifestyle clothing retailer. He retired as Chief Executive of HMV Group in September 2006, having led its leveraged buy-out in 1998 and subsequent LSE flotation in 2002. Participants tour best practice in board composition and effective functioning in the private and public sectors. It guides participants on topics such as dealing with difficult situations and decisions, wielding personal power, identifying the factors that surround both successful and poor board decisions to enable them to create their own good habits for dealing with and shaping the performance of their own board. The session is case-led and topical in response to the current prevailing financial conditions.

Alan Giles

Visiting Lecturer

Alan is Chairman of Fat Face, the active lifestyle clothing retailer. He retired as Chief Executive of HMV Group in September 2006, having led its leveraged buy-out in 1998 and subsequent LSE flotation in 2002. From 1993 to 1998 he was Managing Director of Waterstone's, and earlier in his career he worked in various marketing roles for Do It All, WHSmith Retail, and Boots. He was a non-executive director of Somerfield plc until 2004 and Wilson Bowden plc until 2007, and is currently a non-executive director of Rentokil Initial plc and The Office of Fair Trading. He is an Associate Fellow at Said Business School, Oxford and an Honorary Visiting Professor at Cass Business School.

More an infusion of innovation than a session, the Realisation is a collection of custom-made NHS case studies and behavioural simulations which offer commercial directors a safe, fast and interactive way of exploring current and future situations and can be an effective way of testing out new approaches prior to formal implementation. Professor Laurie McMahon has crafted these cases and simulations over many years working with both Cass on our long running NHS programme and in his own in situ health management consultancy.

Professor Laurie McMahon

Visiting Professor, City University London

Laurie McMahon is a Professor in Health Policy at City University London and Director of Loop2 - He has extensive experience in management and organisational development and change across a broad range of public and private sector organisations both in the UK and overseas.

He is the co-founder of The Office for Public Management (OPM) and before forming Loop2 led their healthcare practice. In his previous lives he was a Fellow of the King's Fund, a senior consultant in overseas healthcare and in academic settings ran a series of highly successful postgraduate management programmes for healthcare managers and professionals.

His main interests are in strategy development and implementation, organisational design and delivery, engineering large-scale organisational change and the use of behavioural modelling to understand complex 'futures'. Recently he has focused on helping provider and commissioner organisations respond to the introduction of market forces into the NHS. He is also Policy Advisor to Nuffield Hospitals, Special Adviser for the WHO Office for 'Investment for Health', a Fellow of the Institute of Quality Management, and a Fellow of the Health Finance Management Association.